Service Charter

At ClarityAhead, we are committed to delivering respectful, inclusive and professional services to all clients, whether you're an individual seeking coaching or an organisation commissioning training, workshops or consultancy.

What You Can Expect from Me

Respectful, inclusive, and non-judgemental communication
A confidential service, with clear boundaries (see Data Privacy Policy for exceptions)
Reliable communication – we aim to respond to all messages within 2 working days
Clear expectations and boundaries at the outset of our work
A commitment to your growth, clarity and confidence through professional, ethical practice

What I Ask of Clients

Attend sessions on time and come prepared to engage
Communicate any changes (to availability, needs or concerns) as early as possible
Respect the coaching process by taking ownership of your choices, actions and outcomes
Engage in good faith, whether attending individually or as part of an organisation

Working with Organisations

When working with organisational clients, I will:

Deliver services in line with agreed goals and schedules
Keep coachee discussions confidential. We may confirm attendance or share high-level themes, but never personal details
Communicate clearly and promptly with stakeholders
Provide materials and frameworks responsibly, with appropriate permissions

Resolving Concerns or Disagreements

We aim to resolve any concerns fairly, respectfully, and informally wherever possible.
If you’re unhappy with a service, please contact us directly. Here’s what you can expect:

Initial response within 2 working days
Informal discussion to understand the issue and explore solutions
If needed, a formal written response within 10 working days, outlining findings and next steps
In rare cases where agreement can’t be reached, we may propose an independent mediator or third-party review (particularly for organisational clients)

The aim throughout is to resolve concerns transparently, without blame, and in line with the commitments above.

Our Commitment

ClarityAhead is grounded in care, clarity and collaboration. We will do our utmost to deliver services that reflect these values and to handle any concerns in a way that upholds trust, respect and professional integrity.