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In the image the founder of Clarity Ahead, Angelique Tavernier, is sitting among staff during a training session, discussing their reflections on the activity they've just done.

Interactive, practical training

Great organisations don’t just invest in training, they grow capability from within. Our interactive workplace training builds practical skills for coaches, mentors, assessors and line managers, with tools that can be used from day one.

 

Whether you're launching an internal coaching or mentoring network, improving assessment consistency and feedback quality, or enabling line managers to coach their staff development (including performance conversations and PIP support), we'll help you build confidence and capability across your organisation.​

A coaching skills trainer is standing over two learners as they conduct an active listening role play. One of the learners is speaking to the other, while the other listens intently, trying to identify the key points to address in their reflection once the speaker has finished talking.

Coach

Coaching foundations

Our coaching foundations training is for internal coaches and mentors, and compliments our coaching network set-up service.

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Content:

  • Coaching vs mentoring

  • Boundaries and ethics

  • Active listening

  • Effective questioning

  • Reflecting, challenging and reframing

  • Agreeing actions and accountability

  • Applying the CLEAR coaching framework

  • Practice and role-play scenarios

 

Takeaways

  • Presentation slides

  • CLEAR famework pocket guide

  • Conversation prompts

In the foreground, an assessor is looking at the assessment criteria on an tablet, interpreting it as she reviews an apprentices portfolio. In the background the assessor is seen interviewing the candidate about their portfolio, using the skills learnt during the 'assessment good practice' training.

Assessor

Assessment good practice

Our assessor training helps organisations improve assessment quality, consistency, and decision-making, resulting in positive customer feedback.

 

Content:

  • Interpreting the assessment criteria (criteria provided by client)

  • Peer learning and group assessment activities (calibration)

  • Providing constructive, evidence-based feedback

  • Interview skills with role-play scenarios

  • Reducing bias and improving fairness in assessment decisions

 

Takeaways

  • Presentation slides

  • Activity resources (feedback exemplars and​ decision prompts

A line manager is speaking with a member of staff about their professional development during their annual PDP meeting. Behind them is a whiteboard with a checklist and a calendar indicating progress against their targets and cadence of catch-up meetings to continue to monitor progress. Both manager and staff are enthusiastically talking about potential opportunities for development, using the tips and tools learnt on the 'coaching skills for managers' training.

Manager

Coaching skills for managers

Our manager training strengthens capability for day-to-day staff support through effective 1:1s, annual development reviews, and PIP prevention conversations.

 

Content:

  • Active listening

  • Effective questioning

  • Establishing realistic goals and expectations

  • Building psychologically safety and trust

  • Applying the GROW framework to structure conversations

  • Exploring and resolving  performance issues early

 

Takeaways

  • Presentation slides

  • GROW famework pocket guide​

  • Conversation prompts for 1:1s

Additional services

Learner needs discovery and analysis

  • Training needs analysis through focus groups, interviews and discovery workshops

  • Light-touch data analysis to identify skills gaps and priorities

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Staff onboarding process improvement

  • Focus groups with existing staff to understand what’s working and what’s missing

  • Onboarding process review and redesign (for consistency and retention)

  • Co-creation of onboarding resources and manager toolkits

Teach it today, use it tomorrow

You don’t need a huge training programme, just focused sessions, real scenarios, and tools that travel. Let’s grow sustainable performance together through practical coach, manager, and assessor training.

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Initial consultation

Let's explore how ClarityAhead can help your organisation

Peek behind the curtain

Training assessors to assess

When new assessment criteria were introduced, I redesigned the training for assessors to support mindset change, improve judgement consistency, and raise feedback quality. The new approach influenced broader training practices across the organisation.

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Establishing a Coaching Network

Faced with declining engagement and coach participation, I revitalised the internal coaching network by raising its visibility, supporting coach development, and implementing targeted initiatives that boosted uptake, awareness, and long-term sustainability.

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Peer-led learning

Challenging assumptions about postgraduate learners, I led the development of a peer-led hybrid study skills workshop series that improved digital confidence, fostered collaboration, and gained strong engagement from both students and teachers.

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Standardising team practice

Frequent learning designer staff turnover led to onboarding gaps and project delays. I created a detailed Learning Design starter pack, co-developed with the team, to streamline onboarding, improve quality, and strengthen peer learning.

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Raising assessment standards

A university faced low student satisfaction due to inconsistent assessment practices. I led a project to standardise online assessment, co-developed rubrics with staff, and influenced university-wide policy and training through collaborative pilot work.

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Scalable training, quality results

I created a three-part hands-on webinar series, that I later turned into a self-paced online training programme, that improved BCS Fellowship application quality, pass rates, and built a more diverse, sustainable applicant pipeline.

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